A situation I observed recently reminded me of the power of words in building (or destroying) trust.
- or -
Consider your own experiences and conversations lately, and ask yourself.. Did I use the correct word to describe the situation?
|It is impossible for the database to be hacked because||It is improbable that the database can be hacked because|
|It is impossible to sell (x) to (population) because||It is improbably that we will sell (x) to (population) because|
|It is impossible to help because||It is improbable they will accept our help because|
|It is impossible that no one will like this feature because||It is improbable that this feature will fail because|
|It is not possible to make this work because||It is improbable that we will get this to work because|
Which version of these comments might build or destroy trust?
On a somewhat related thought path...
Which version of these comments might encourage or discourage...
- an open mind
- a project schedule