Thursday, October 13, 2016

Impossible versus Improbable .. and trust.


A situation I observed recently reminded me of the power of words in building (or destroying) trust. 



Impossible
- or -
Improbable

Some examples...

It is impossible for the database to be hacked because It is improbable that the database can be hacked because
It is impossible to sell (x) to (population) because It is improbably that we will sell (x) to (population) because
It is impossible to help because It is improbable they will accept our help because
It is impossible that no one will like this feature because It is improbable that this feature will fail because
It is not possible to make this work because It is improbable that we will get this to work because


Ask yourself...


Which version of these comments might build or destroy trust?

On a somewhat related thought path...

Which version of these comments might encourage or discourage...
  • dialogue
  • collaboration
  • teamwork
  • an open mind
  • a project schedule
  • excellence


Consider your own experiences and conversations lately, and ask yourself.. Did I use the correct word to describe the situation?


Mike Caspar